Konica Minolta’s bizhub devices rule the corporate and educational market for good reason: their integration of multiple document processing technologies, from scan to copy to print to fax, into a single computer controlled output device. While this integration gives rise to multiple functionalities in a single device, it may lead to misunderstandings when a support call is necessary. This guide provides insight to bizhub troubleshooting and is part of our broader printer troubleshooting resource series, along with dedicated Konica Minolta bizhub support coverage.
Quick Answer
Yes, a printer can often be fixed quickly While logic would suggest that it is reasonable to expect a single system to have a single failure, it is not uncommon to find a support call is escalated due to the inability to understand which of the four primary functional pipelines of a device (copy, print, scan and fax) is in need of support. Knowing the answer to this question would also typically lead to a quick resolution of the support call and often to fewer copier printer combo issues overall.
A bizhub device uses a single drum/toner assembly for the print and copy functions. Because scanning functions on a bizhub device does not utilize the print or copy functions, and because hardware components required for scanning are embedded in the device’s control unit, a scanning failure is most likely to occur due to a control unit failure.
Common Copy-Side Problems and Solutions
Lines or streaks appearing on a copy and not the printed original: Most commonly caused by dirt or grime on the scanner glass or the automatic document feeder (ADF) rollers. If you’re sure the hardware isn’t the problem, try cleaning the scanner glass and the ADF rollers — a routine part of any copier maintenance contract.
Copies showing the wrong aspect ratio: Often the result of a mismatched paper size selection on the copy control panel. Check for a copy control panel setting or control wheel adjustment that is controlling the scale of the copied image.
Common Print-Side Problems and Solutions
Print jobs stuck in the print queue or are otherwise un Printable: A print spooling issue on the client computer is the most common cause. On the print server, try restarting the print spooler service.
Poor print quality or faded prints: Assuming there is not a control panel setting that is causing the issue, this most likely means that the hardware is worn and deteriorating — a common sign that a business copier repair call may be needed.
Scan-to-Email and Scan-to-Folder Problems
Failure of the Scan-to-Email function: Recently changed email account settings or the implementation of multi-factor authentication on the email account are the most common cause of this issue. Check your SMTP settings — one of the more frequent Konica Minolta scan problems we see.
Failure of the Scan-to-Folder function: The path to the folder has most likely been changed. The computer has most likely also been renamed. Check your destination folder’s permission settings.
Network Configuration Issues
Things like changing or expiring IP addresses, or a wireless access point providing a weak signal, can all cause Minolta devices to stop communicating on a network. Like with other brands of business printers, the Minolta devices can be printed from to gain access to the device’s configuration page. From there, the user can verify the settings on the device and adjust as necessary — this is the foundation of proper Konica Minolta network setup.
For device access and permissions context, see our IT Offboarding Checklist guide on securing account and device access.
Interface Issues
A touch screen can stop functioning for a variety of reasons. It is recommended that the device be powered down and powered back up. If the touch screen is still not functioning after the power cycle, it may mean that the device needs to have its firmware updated. Only a service technician can determine if the touch screen is functioning properly and, if not, replace it.
Service Call Determinations
The decision to have a service technician replace the touch screen on the device is determined by whether other devices on the network are also experiencing issues. As a general rule, a service call is warranted if all devices on the network are experiencing the same issue — a key consideration in printer fleet management for offices running multiple units.
Service Offerings
Ovron Inc can provide support for a wide variety of devices from different manufacturers, including multifunction printer support and guidance on Konica Minolta error codes. Unlike other support companies, Ovron Inc can determine where a device is having issues and focus their support to that area of the device, instead of checking the entire device. This means that, in many cases, support can be provided remotely. Our team also advises on print security practices to keep networked devices protected.
See our Managed IT vs. Break-Fix guide for how ongoing IT support ties into fleet-wide device management.
Frequently Asked Questions
I get streaks on copies but not prints on my Konica Minolta printer. Prints bypass the scanning mechanism. Streaks on copies mean the scanner glass or Automatic Document Feeder (ADF) rollers need cleaning.
When an email account changes their password, or the account’s organization modifies its security policy to require MFA, for example, and the device’s saved SMTP settings don’t reflect the changes, the device is unable to transmit emails, and scan-to-email stops functioning.
Yes, print and copy functions share the same mechanisms, but have separate systems for processing tasks. Therefore, if there’s an issue with the print function, the copy function may still work, and vice versa.
Pull up the network configuration page and write down the printed IP address. This is the address of the printer. If this does not match what is programmed into the computer, this may be the cause of the problem. An IP address is only valid for a certain period of time, and may change.
Conclusion & Next Steps
The design of a Konica Minolta all-in-one makes it so a user is often guessing which part of the device (scanner, printer, copier) is causing the problem. Often the problem may be isolated to just one part of the device. In the case of the all-in-one, this could actually minimize the causes of the problem and increase the likelihood of a successful repair. It is often the case with these all-in-ones that the problem can be resolved rather quickly.
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