1. Purpose

This Cancellation Policy is intended to establish a fair and transparent process for canceling remote and onsite technical support services while recognizing that technician time, scheduling, and operational resources are reserved specifically for each customer.

Because many services require advance preparation and dedicated technical resources, cancellation requests are subject to the terms outlined below.

2. Services Covered

This policy applies to all services provided by Ovron Inc., including but not limited to:

• Remote technical support
• Onsite computer repair
• Computer diagnostics
• Printer support
• Software installation
• Software troubleshooting
• Virus and malware removal
• Cybersecurity assistance
• Network installation and troubleshooting
• Device optimization
• Operating system support
• Hardware troubleshooting
• General IT consulting and related technical services

3. Cancellation Eligibility

Customers may request cancellation of a scheduled service before the service has been completed. Whether a cancellation can be approved depends on the stage of the service at the time the request is received.

Cancellation requests are reviewed promptly, and Ovron Inc. will make reasonable efforts to accommodate customer requests whenever possible.

4. Cancellation Window

To avoid unnecessary charges and scheduling disruptions, customers are encouraged to submit cancellation requests as early as possible.

4.1 Remote Services

Remote support appointments should be canceled before the scheduled session begins whenever possible.

4.2 Onsite Services

For onsite appointments, customers should provide cancellation notice before the technician has been dispatched.

Providing advance notice allows Ovron Inc. to efficiently allocate technician resources and accommodate other customer appointments.

5. Services Already in Progress

If technical work has already begun at the time a cancellation request is received, Ovron Inc. may determine that:

• the service cannot be canceled,
• only the remaining portion of the service may be canceled, or
• a partial charge is appropriate based on the work already performed.

Technical work includes, but is not limited to:

• diagnostics,
• troubleshooting,
• software installation,
• configuration,
• consultation,
• repair efforts,
• remote connection,
• onsite travel,
• or any technician labor performed on behalf of the customer.

6. Completed Services

Once a requested service has been substantially completed, it is generally not eligible for cancellation.

Customers seeking reimbursement after service completion should refer to the Refund Policy, which governs refund eligibility separately from cancellations.

7. How to Request a Cancellation

Customers may request cancellation by contacting Ovron Inc. using one of the following methods:

Customer Support Email: customersupport@ovroninc.com
Toll-Free Number: +1 (833) 837-4005

Cancellation requests should be submitted as soon as the customer becomes aware that services are no longer required.

8. Information Required

To process a cancellation request efficiently, customers should provide:

• Full name
• Email address
• Telephone number
• Service order or invoice number (if available)
• Scheduled appointment date and time
• Type of service requested
• Reason for cancellation (optional but appreciated)

Providing complete information helps prevent unnecessary delays.

9. Cancellation Review

After receiving a cancellation request, Ovron Inc. will:

1. Verify the customer’s identity and service information.
2. Determine the current status of the scheduled service.
3. Confirm whether technical work has already begun.
4. Notify the customer of the cancellation outcome.
5. Explain any applicable charges or refund eligibility.

10. Cancellation Processing Time

Most cancellation requests are reviewed and processed within 1 to 3 business days.

If additional verification is necessary, processing may require additional time. Customers will receive confirmation once the cancellation request has been completed.

11. Customer Responsibilities

Customers requesting cancellation are responsible for:

• Providing accurate contact information.
• Requesting cancellation as early as reasonably possible.
• Cooperating with Ovron Inc. during the cancellation process.
• Responding to requests for additional information when necessary.
• Being available to confirm cancellation details if requested.

Failure to respond to reasonable requests for information may delay processing.

12. Missed Appointments

If a customer fails to attend a scheduled appointment without prior notice, Ovron Inc. reserves the right to:

• treat the appointment as completed for scheduling purposes,
• charge for technician time already reserved,
• require rescheduling before additional services are provided.

Repeated missed appointments may affect future scheduling availability.

13. Customer Unavailability

For remote support services, customers are responsible for:

• being available at the scheduled appointment time,
• maintaining a stable internet connection when required,
• ensuring the device is accessible for support,
• providing any necessary passwords or permissions.

If the customer cannot be reached after reasonable attempts, the appointment may be considered missed.

14. Technician Delays

While Ovron Inc. strives to arrive and begin services as scheduled, appointment times may occasionally be affected by:

• weather conditions,
• traffic,
• emergency service requests,
• unforeseen technical issues,
• equipment availability,
• circumstances beyond our reasonable control.

If delays occur, we will make reasonable efforts to notify customers and reschedule if necessary.

15. Rescheduling

Instead of canceling, customers may request that appointments be rescheduled.

Rescheduling requests are subject to technician availability and scheduling capacity. Ovron Inc. will make commercially reasonable efforts to accommodate preferred appointment times.

16. Auto-Renewal Cancellation

If a service plan or subscription includes automatic renewal, customers must request cancellation at least 1 month prior to the next billing cycle.

To cancel auto-renewal, customers must contact Ovron Inc. via phone or email using the contact details provided in this policy.

Failure to provide timely notice may result in the renewal being processed, and applicable charges may apply.

17. Fraudulent or Abusive Requests

Ovron Inc. reserves the right to refuse cancellation requests or restrict future services if a customer:

• repeatedly schedules services without intention to proceed,
• provides false information,
• abuses scheduling resources,
• engages in fraudulent activity,
• harasses or threatens employees,
• violates applicable laws or these policies.

18. Relationship to Refund Policy

Cancellation and refunds are separate processes.

Approval of a cancellation request does not automatically entitle a customer to a refund. Any refund request will be evaluated under the terms of Ovron Inc.’s Refund Policy.

19. Changes to This Policy

Ovron Inc. reserves the right to modify or update this Cancellation Policy at any time to reflect changes in business practices, legal requirements, or operational procedures.

Updated versions become effective upon publication on our website unless otherwise stated. Customers are encouraged to review this policy periodically.

20. Contact Information

By scheduling or purchasing services from Ovron Inc., you acknowledge that you have read, understood, and agreed to this Cancellation Policy.